Terms and Conditions

1. General provisions and acceptance of the terms

These Terms and Conditions (hereinafter the "Terms") govern the relationship between the service provider (hereinafter the "Practitioner", "We" or "the Operator") and the user of the site or the client of the services (hereinafter the "User" or "the Client").

These Terms constitute a legally binding contract. By accessing the site, completing the forms or contracting the services, the User/Client declares that they:

• are at least 18 years of age and have full legal capacity
• have read, understood and fully accepted these Terms
• the information provided is correct, complete and up to date
• take responsibility for the personal decisions made following the sessions

2. Definitions

Within these Terms, the following terms have the meanings below:

• "Method" / "The Syntonia Signal Method™ / Metoda Sintoniei™": the original, proprietary self-discovery method created and owned by the Practitioner, including the 7 frequencies, the 3 layers (Tune In / Filter / Amplify), the 5 identified elements, the 7 games, as well as all materials, worksheets, the structured conversation and any other associated methodological content.
• "Services": the self-discovery counselling services provided through the Method, in the form of the 1:1 Session or the 8-Session Program (8 weekly sessions followed by 2 integration calls).
• "Session": an individual online meeting between the Practitioner and the Client, conducted via a video-conferencing platform.
• "Materials": all documents, worksheets, reports, constellations, Identity Emissions and any other content generated within the Services.
• "Site Content": all texts, images, videos, graphics, structure, source code and any other element present on the site.
• "Pre-Work": the preparatory materials the Client must complete before the Services begin.

3. Description of the services

3.1. The 1:1 Session

• Duration: a single session lasting 1.5 hours
• Format: online, via video conference
• Includes: identifying, together with the Client, the frequency in which the theme brought by the Client sits, and working through that frequency during the session, by means of the proprietary method, with the purpose of understanding where the answer lies
• Target: persons who prefer depth in a single meeting

3.2. The 8-Session Program

• Duration: 8 weekly sessions (the first 7 of 75 min each, Session 8: 90 min)
• Format: online, via video conference
• Includes: pre-work, 8 sessions, Field Work between sessions, the complete written portfolio, a 60-minute calibration call at 30 days, a 90-minute support call at 90 days
• Target: persons who want sustainable depth, with integration time between sessions

3.3. What is and is NOT included

The Services INCLUDE: conducting the sessions, applying the Method, generating the deliverables, communication between sessions regarding logistics, the 2 follow-up calls.

The Services do NOT INCLUDE: clinical psychological counselling, psychotherapy, medical diagnosis, treatment for mental health disorders, legal counselling, investment financial counselling, or daily coaching between sessions.

3.4. Limitations of the services

4. Booking, payment and refusal of contract

4.1. The booking process

• Booking begins by completing the contact form or scheduling a free discovery call.
• The booking becomes valid only after full or partial payment (as agreed) of the fee.
• We reserve the right to refuse to offer the services to any person, without being obliged to give reasons for the refusal, provided that any amount paid is fully refunded.

4.2. Fees

The fees for the services are displayed on the site and may be changed at any time. The applicable price is the one displayed at the time the contract is concluded. For existing clients, any price change will be communicated at least 30 days in advance.

• 1:1 Session fee: 120 EUR, charged in RON at the National Bank of Romania exchange rate
• 8-Session Program fee: 880 EUR, charged in RON at the National Bank of Romania exchange rate

4.3. Payment methods

• Bank transfer
• Online card payment, processed through Stripe (an external provider compliant with the PCI-DSS standard)
• Other methods agreed in writing

4.4. Invoicing

We issue a fiscal invoice for each payment received. The invoice is sent electronically to the indicated e-mail address. It is the Client's responsibility to provide us with the correct invoicing details.

4.5. Payment plan (for the 8-Session Program)

Upon request, we may offer the possibility of payment in two equal monthly instalments of 440 EUR each. The first instalment must be paid before the first session. The second instalment has a deadline specified in the specific agreement.

5. Cancellation, rescheduling and refund policy

This section is essential. Please read it carefully. The policies differ depending on the service contracted.

5.1. Legal right of withdrawal (for consumers)

In accordance with GEO no. 34/2014, as a consumer (a natural person contracting services outside their professional activity), you have the right to withdraw from the contract within 14 calendar days of concluding the contract, WITHOUT BEING OBLIGED TO GIVE REASONS FOR THE WITHDRAWAL.

Important exception: If you have requested that the services begin within this 14-day period and you have benefited from them, you are obliged to pay the amount corresponding to the services already provided. If the services were provided in full within the 14 days (e.g. a 1:1 Session carried out immediately), the right of withdrawal is lost.

Explicit consent through payment: Upon making the payment, the Client expressly requests the immediate start of the service and waives their right of withdrawal under GEO no. 34/2014, in accordance with art. 16 letter a) of this ordinance.

Withdrawal is exercised by written notice sent to the e-mail address indicated in section 15 of the Terms, before the 14-day period expires.

5.2. Cancellation by the Client: the 1:1 Session

• With 14+ days' notice: 100% refund, minus banking costs (if any).
• With 7-13 days' notice: 50% refund OR the option to reschedule without penalty.
• With 0-6 days' notice: No refund, but with the option to reschedule without penalty.

5.3. Cancellation by the Client: the 8-Session Program

• Before Session 1: 100% refund, minus 10% for pre-work received (if it has been sent).
• After Session 1, before Session 2: 75% refund.
• After Session 2, before Session 4: 50% refund.
• After Session 4: No refund. The program may be suspended and resumed within a maximum of 6 months, once only.

5.4. Rescheduling individual sessions

• Rescheduling with 48+ hours' notice: free, a maximum of 2 times per program.
• Rescheduling with 24-48 hours' notice: accepted only in exceptional cases (illness, family emergency).
• Rescheduling with under 24 hours' notice or a no-show: the session is considered used.

5.5. Cancellation by the Practitioner

In exceptional situations (illness, personal emergency), the Practitioner reserves the right to cancel or reschedule a session. In this case:

• The Client will be informed as soon as possible.
• The session will be rescheduled within a maximum of 30 days, at mutual availability.
• If rescheduling is not possible, the Client receives a full refund for the sessions not provided.

5.6. Refunds: the process

• Refund requests are made in writing, to the e-mail address specified in section 15.
• Refunds are processed within 14 calendar days of the request being approved.
• Refunds are made by the same method used for payment (unless otherwise agreed).

6. The Client's obligations

For the success of the process, the Client undertakes to:

• Attendance and punctuality: to be present and punctual at each scheduled session.
• Honesty: to answer questions and exercises honestly, understanding that the results depend directly on the depth of involvement.
• Pre-work: to complete and submit the pre-work within the established deadlines.
• Field Work (for the 8-Session Program): to carry out the assignments between sessions and bring them into discussion.
• The session environment: to ensure a private environment, free of interruptions, with a stable internet connection.
• Mutual confidentiality: not to record the sessions (audio/video) without the Practitioner's written agreement, and to respect the confidentiality of any materials or approaches used within the Method.
• Payments on time: to pay the fees by the agreed deadlines.
• Respect for the Practitioner: to maintain respectful conduct throughout the professional relationship.

7. The Practitioner's obligations

The Practitioner undertakes to:

• Respect the total confidentiality of the information shared in sessions (with the limited exceptions set out in the Privacy Policy)
• Provide the services contracted by the Client
• Be prepared, present and punctual at each session
• Provide the deliverables (reports, portfolios) within the announced deadlines
• Maintain professional ethical standards
• Communicate transparently any change of circumstances
• Process personal data in accordance with the GDPR and the Privacy Policy
• Issue invoices in accordance with the law
• Keep confidential materials secure

8. Intellectual property rights

8.1. The Practitioner's ownership of the Method

The Syntonia Signal Method™ / Metoda Sintoniei™ is an original, proprietary method, created and owned exclusively by the Practitioner. This includes, but is not limited to:

• The complete methodological structure (the 7 frequencies, the 3 layers, the 5 identified elements, the 7 games)
• The specific concepts: the Identity Emission, the Talent Constellation, the Resonance Test, Accidental Expert, Signal Moves, Sacred Pause, Noise Filter
• The 5-step session rhythm (Frame → Collect → Sacred Pause → Reflect → Deepen)
• All worksheets, session scripts, conversation guides
• The name, logo and visual identity "The Syntonia Signal Method™ / Metoda Sintoniei™"
• All materials, texts, graphics, digital tools and related resources

These elements are protected by the applicable laws on intellectual property, copyright (Law no. 8/1996) and, where applicable, by registered trademark.

8.2. The limited licence granted to the Client

By contracting the Services, the Client receives a limited, personal, non-exclusive and non-transferable licence to:

• Use the materials received (worksheets, personal reports, the Identity Emission, the Talent Constellation) solely for personal, non-commercial use
• Keep the personal deliverables as a private reference

8.3. What the Client is NOT permitted to do

Except with the Practitioner's explicit written agreement, the Client is NOT permitted to:

• Use the Method or any of its elements to offer similar services to third parties
• Copy, distribute, publish or share, online or offline, the materials received
• Teach, train, instruct or certify other persons in the Method
• Create derivatives, adaptations or modified versions of the Method
• Use the name "The Syntonia Signal Method™ / Metoda Sintoniei™" or the proprietary terminology for their own commercial purposes
• Publicly disclose the detailed structure of the sessions or the games
• Integrate elements of the Method into another method of their own, with or without attribution

8.4. Clients who are coaches or practitioners

If you are a coach, therapist, trainer, consultant or practitioner in a related field, contracting the Services does NOT grant you the right to use, integrate, adapt or teach the Method in your own practice. Any professional use of elements of the Method requires a separate written licence agreement.

Clients who have a similar professional practice are asked to communicate this before the Services begin, so that we can discuss the appropriate conditions.

8.5. The Client's ownership of their own data and reflections

The Client remains the owner of:

• Their own answers, reflections, life stories and emotions shared
• Their personal Identity Emission (the content generated from their own answers)
• Their personal Talent Constellation
• Any other personal data provided

The Practitioner exclusively owns the methodological structure, not the personal content of the Client.

8.6. Site content

All site content (texts, images, graphics, video, design, code) is protected by copyright and belongs to the Practitioner or its licensors. Any reproduction, distribution or use without written agreement is prohibited.

8.7. Infringement of intellectual property rights

Any infringement of intellectual property rights will be pursued by all available legal means, including civil actions for damages and, where applicable, criminal complaints. The minimum damages for unauthorised use of the Method may include:

• The restitution of all fees generated through unauthorised use
• Compensatory damages (a minimum of EUR 10,000 per case)
• Coverage of legal and investigation costs
• The immediate cessation of use

9. Disclaimers and exclusions of liability

9.1. The nature of the services

The Services are self-discovery counselling services ("coaching" / "self-discovery"). They are NOT: (a) psychotherapy, (b) treatment for mental health disorders, (c) medical counselling, (d) legal counselling, (e) professional financial counselling, (f) psychiatric or clinical psychological diagnosis.

9.2. No guarantee of results

The results of the Services depend on multiple factors, including (but not limited to) the degree of the Client's involvement, the honesty of the answers, personal circumstances and the application of insights in daily life.

The Practitioner does NOT guarantee:

• Specific results (e.g. a career change, an increase in income, emotional healing)
• A certain level of self-clarity or the total clarification of identity
• The resolution of psychological or relational problems
• Professional or personal success

Published testimonials represent individual experiences and are not guarantees that apply universally.

9.3. The Client's responsibility for their own decisions

The Client understands and accepts that:

• Any decision made following the sessions (e.g. a career change, ending a relationship, financial investments, life changes) is the Client's exclusive decision
• The Practitioner cannot be held liable for the consequences of these decisions
• The Client fully assumes the risks of their own actions

9.4. Technical limitations

Online sessions depend on the internet connection and the video-conferencing platforms. The Practitioner is not responsible for:

• Interruptions caused by the Client's technical problems
• Problems of external providers (Zoom, Google Meet, etc.)
• Loss of connection during a session

In the event of significant interruptions for technical reasons, the session will be rescheduled or extended, at the Practitioner's discretion.

9.5. Intense emotional information

The Method may bring to the surface intense memories, emotions or reflections. The Client understands that:

• There is an inherent risk of temporary emotional discomfort
• If they experience overwhelming emotional reactions, they are encouraged to take a break and consult a mental health professional
• The Practitioner will stop or postpone the session if they consider it to be in the Client's best interest
• The Practitioner cannot fully foresee the Client's emotional reactions and is not responsible for them beyond the professional framework of the session

10. Limitation of liability

10.1. The maximum limit of liability

To the maximum extent permitted by law, the Practitioner's total liability towards the Client, for any prejudice or damage arising from or in connection with the Services, will NOT exceed the amount actually paid by the Client for the Services provided in the last 12 months.

10.2. Exclusion of indirect damages

The Practitioner is NOT liable for:

• Indirect, consequential, special, incidental or punitive damages
• Loss of profit, income or opportunities
• Loss of reputation or goodwill
• Long-term emotional or psychological harm
• Any damages resulting from the Client's decisions made on the basis of the sessions

10.3. Exceptions

The limitations above do NOT apply in the case of:

• Proven fraud by the Practitioner
• Wilful misconduct or gross negligence
• Intentional breach of fundamental legal obligations
• The mandatory consumer rights provided by law (which cannot be limited contractually)

11. Right of withdrawal (consumers, GEO 34/2014)

11.1. The 14-day period

Pursuant to art. 9 par. (1) of GEO no. 34/2014, the consumer Client benefits from a 14-calendar-day period to withdraw from the distance contract, without having to justify the decision and without incurring any costs other than those provided in art. 13 par. (3) and art. 14 of the same ordinance.

The period begins on the date of contract conclusion (the date of payment or of confirmation of the first session, whichever occurs first).

11.2. Loss of the right by express request

Pursuant to art. 16 letter a) of GEO no. 34/2014, the consumer Client loses the right of withdrawal in the case of service contracts, after full performance of the services, if performance began with the consumer's prior express consent and after the consumer confirmed acknowledging that the right of withdrawal would be lost once the contract has been fully performed.

This confirmation is obtained through the checkbox „I expressly request that the services begin within the 14-day withdrawal period…” in the dialog displayed on the site before each paid booking, as well as through the equivalent field in the cal.eu booking form.

11.3. How the Client exercises the right of withdrawal

To exercise the right of withdrawal within the 14 days (if the services have not yet been fully performed), the Client sends a written notification to the e-mail address contact@andreeaionescu.ro, optionally using the standard form below or any other equivalent unambiguous statement.

11.4. Standard withdrawal form (Annex I to GEO 34/2014, part B)

To: IONESCU R. ANDREEA PERSOANĂ FIZICĂ AUTORIZATĂ
Address: Bulevardul Bucureștii Noi, nr. 136, parter, ap. 5, Sector 1, București, Romania
E-mail: contact@andreeaionescu.ro

I hereby give notice that I withdraw from the contract for the provision of the
following service: _____________________________________________________________

Ordered on: ____________________________________________________________________

Name of consumer: ______________________________________________________________

Address of consumer: ___________________________________________________________

Signature of consumer (only if this form is sent on paper):
____________________________________________________________

Date: __________________________________________________________________________

11.5. Refund of amounts

Upon valid exercise of the right of withdrawal, the Practitioner refunds the amount received within a maximum of 14 calendar days from receipt of the notification, using the same payment method as used initially, without additional costs for the Client.

12. Mutual confidentiality

Both parties undertake to keep confidential the information shared within the Services:

12.1. The Practitioner's obligation

The Practitioner will keep strictly confidential all information shared by the Client in sessions, in accordance with the Privacy Policy (a separate document). The exceptions are those strictly provided for by law and detailed in the Privacy Policy.

12.2. The Client's obligation

The Client undertakes to keep confidential:

• The structural details of the Method (the sequence of sessions, the specific exercises, the key questions)
• The confidential materials received (internal worksheets, scripts)
• The content of discussions in masterclasses, group workshops or collective programs (where applicable)

12.3. The duration of the confidentiality obligation

The confidentiality obligation extends for an indefinite period and survives the termination of the contractual relationship.

13. Force majeure

Neither the Practitioner nor the Client will be liable for the failure to fulfil contractual obligations in the event of force majeure, as defined in the Romanian Civil Code (Art. 1351):

• Natural disasters
• Declared pandemics
• Wars, civil unrest, terrorism
• Government lockdowns that make it impossible to provide the services
• Major infrastructure disruptions (global internet, electricity over a wide region)

The affected party will notify the other party as soon as possible. The contract will be suspended for the duration of the force majeure event. If the event lasts more than 90 days, either party may terminate the contract without penalty.

14. Termination of the contract

14.1. Termination by operation of law

The contract terminates:

• Upon the completion of all contracted sessions and follow-ups
• By the written agreement of the parties
• In accordance with the cancellation policy (section 5)
• By termination for serious cause (section 14.2)

14.2. Termination for serious cause

The Practitioner may terminate the contract immediately, without notice and without refund, in the case of:

• Abusive, threatening or offensive conduct by the Client
• A serious breach of the confidentiality obligations
• An infringement of intellectual property rights
• Repeated non-payment of the fees
• The provision of false or misleading information when concluding the contract

The Client may terminate the contract immediately, with a refund for the services not provided, in the case of:

• Repeated failure of the Practitioner to fulfil their obligations
• Unprofessional or unethical conduct by the Practitioner

15. Contact and notices

Any notice under this contract will be made in writing, by e-mail, to the addresses indicated below:

15.1. For the Practitioner

• IONESCU R. ANDREEA PERSOANĂ FIZICĂ AUTORIZATĂ
• Bulevardul Bucureștii Noi, nr. 136, parter, ap. 5, Sector 1, București
• 54849790
• F2026029768002
• contact@andreeaionescu.ro
• +40 749 071 582

15.2. For the Client

The addresses indicated by the Client in the contact form or contract.

15.3. Transmission of notices

Notices are deemed received:

• E-mail: on the working day following dispatch, if there is no transmission error
• Registered letter: on the date confirmed by the postal service

16. Applicable law and dispute resolution

16.1. Applicable law

These Terms, as well as any contract concluded on their basis, are governed by Romanian law, in compliance with the applicable EU regulations (including the GDPR).

16.2. Amicable resolution

The parties agree to make reasonable efforts to amicably resolve any disagreements before resorting to other means. The resolution process includes:

• Written notification of the problem to the other party
• A period of 30 days for a response and discussions
• A meeting (online or in person) to attempt a resolution

16.3. Alternative dispute resolution (ADR)

For consumers: there is the possibility of accessing ADR entities in accordance with Law no. 92/2018 on alternative dispute resolution. The list of alternative dispute resolution entities recognised at European level is available at: https://consumer-redress.ec.europa.eu/list-alternative-dispute-resolution-adr-bodies_en

For consumers in Romania, you may also contact the National Authority for Consumer Protection: ANPC or the European ODR platform.

16.4. Competent courts

In the absence of an amicable resolution, disputes will be referred to the competent courts of Romania, in compliance with consumer rights under the applicable legislation.

17. Amendments to the Terms

We reserve the right to amend these Terms at any time. Amendments will be published on the site with a new update date at the top.

For significant changes:

• Users of the site will receive a visible notice on their next visit
• Active clients will be notified by e-mail at least 30 days before the changes take effect
• Continued use of the site or services after notification constitutes acceptance of the new Terms

For ongoing contracts, the Terms valid at the time the contract was concluded will apply, except where the new provisions are mandatory by law.

18. Final provisions

18.1. Entire agreement

These Terms, together with the Privacy Policy and any specific service contract concluded, represent the entire agreement between the parties and replace any prior agreements.

18.2. Severability of clauses

If a provision of these Terms is declared invalid or unenforceable by a competent court, the remaining provisions remain in force. The invalid provision will be replaced with a valid one that reflects the parties' intention as closely as possible.

18.3. Assignment of the contract

The Client may not assign the contractual rights or obligations without the Practitioner's written agreement. The Practitioner may assign the rights in a business reorganisation (merger, sale, etc.), with prior notice to the Client.

18.4. Waiver

The non-exercise or delayed exercise of a right does not constitute a waiver of that right. Any waiver must be in writing.

18.5. Interpretation

Section headings are for reference only and do not affect interpretation. In the event of discrepancies between language versions, the Romanian version prevails.

THE SYNTONIA SIGNAL METHOD™ / METODA SINTONIEI™

Terms and Conditions · Version 1.1